Terms & Conditions
Terms & Conditions
- All rates, unless otherwise stated, are inclusive of 14% value added tax
- All rates, unless otherwise stated, are quoted in South African Rands
- Rates are valid between 1 February and December 2014
- Rates are commissionable at 10% to registered agents
- Rates are subject to change without prior notice
- No children under 14 years of age are permitted on the estate or in the spa
- Reservations are not guaranteed until the deposit is paid or credit card details are provided
Kievits Kroon Winelands Spa
- Should you wish to make a reservation for the Spa, you are advised to do so in advance as the hotel cannot guarantee availability.
- Reservations for the Spa need to be pre-paid and confirmed in writing. For direct bookings contact us on 0860 543 8487 or [email protected]
- Wet areas are available to hotel guests, free of charge, from 7:30am - 8:00am and again from 5:00pm - 7:30pm.
Cancellation Terms & Conditions
- All reservations must be guaranteed.
- Only written cancellations will be accepted, which will be acknowledged by our reservations office.
- 50% of the total payment is payable if the reservation is cancelled 7 to 14 days prior to arrival.
- 100% of the total payment is payable if the reservation is cancelled less than 7 days prior to arrival.
- Should you not arrive on the date you have booked, and have not cancelled your booking, you will be debited with a no-show fee for the entire stay.
- The above cancellation policy does not apply to rooms that form part of a group
- Your booking is not guaranteed unless the deposit is paid or credit card details are provided. A 100% deposit will be deducted from the credit card.
- Check-in time is from 2:00pm on the day of arrival.
- Check-out time is until 10:00am on the day of departure.
- A 7.5% discretionary service fee will be charged on all food and beverage items.